This document supports teams in capturing meaningful learning from both exceptional practice (ACE cases) and routine clinical and laboratory care. Through structured reflection, it highlights what works, explains why, and promotes consistent sharing of good practice.
The reflective questions encourage insight, continuous improvement, and a safety culture that values positive performance alongside incident-based learning. Embedding this approach helps organisations build resilience, reinforce effective practices, and sustain improvements in patient care.
Questions to optimise learning from ACE and everyday events
